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Work at The Storefront
We regularly recruit for new team members with backgrounds in education, social work, community organizing, early childhood, and more. Our current opportunities are listed below.
Director of Operations
Reports to: Executive Director
Compensation: $100,000–$115,000
Job Type: Full-Time, Exempt
Location: New York, NY (Harlem) – Hybrid schedule with a minimum of three days per week on-site
About the Position
The Children’s Storefront (TCS) is seeking a Director of Operations who can help take the organization from startup to a well-oiled machine as we expand our impact and advance our mission: working with families to promote healthy brain development during children’s first thousand days of life, building a strong foundation for lifelong success.
In 2022, TCS opened a first-of-its-kind community playspace specifically designed to provide free, play-centered sessions that foster infant and toddler brain development. Since then, our organizational infrastructure has been built by a small, dedicated team, primarily composed of program staff.
This newly created leadership role will guide the organization through a period of growth by:
- Clarifying organizational roles and responsibilities
- Centralizing internal support functions under one department
- Leading long-term operational planning
- Strengthening day-to-day operations across technology, finance, facilities, and human resources
The Director of Operations will supervise one direct report, the Operations Manager.
TCS offers a flexible hybrid schedule with a minimum of three days per week on-site. Occasional evening or weekend availability is required for special events, along with the ability to serve as an escalation contact for urgent after-hours facility needs.
Key Responsibilities
Operational Leadership & Strategy
- Serve on the organization’s leadership team alongside the Executive Director, Director of Development, CFO, and Program Director to help set organizational priorities and guide future growth.
- Lead long-term operational planning by developing the systems, infrastructure, and roadmap needed to scale the organization.
- Supervise, mentor, and support the Operations Manager through coaching, professional development, and clear performance expectations.
- Oversee HR operations, including policies, compliance, onboarding, offboarding, and administration of the Justworks PEO platform.
- Develop and manage the operations budget across technology, facilities, HR, and organizational risk.
Technology & Database Management
- Oversee the organization’s technology ecosystem, including Neon CRM, Google Workspace, and Zoom.
- Serve as the primary administrator and power user responsible for:
- Data quality
- User permissions
- Internal and external reporting
- Evaluate workflows and optimize Neon CRM adoption to improve staff efficiency.
- Create practical documentation and deliver staff training to ensure confident use of internal systems.
- Manage IT infrastructure, hardware inventory, vendor relationships, technology contracts, technical support, and system maintenance.
Cross-Functional Coordination
- Design and improve operational workflows that support efficient, consistent organization-wide operations.
- Partner with Finance, HR, Programs, and Development to solve operational challenges and improve communication across departments.
Facilities & Office Administration
- Provide strategic oversight of office facilities and collaborate with the Operations Manager on landlord, utility, maintenance, and vendor relationships.
- Ensure all facilities comply with local safety and fire regulations and meet program needs.
- Support financial operations by:
- Tracking operational expenses
- Managing company credit cards and receipts
- Coordinating with the external bookkeeping and finance team for monthly reconciliations and reporting
Security, Compliance & Risk Management
- Oversee organizational insurance policies, including:
- General Liability
- Cyber Insurance
- Directors & Officers (D&O) Insurance
- Serve as the primary liaison with insurance brokers and carriers.
- Establish and maintain participant safety protocols, including redesigning liability waivers and participant intake processes.
- Identify and mitigate operational, physical, and technology-related risks.
- Maintain cybersecurity best practices, including:
- Data protection
- Access controls
- Backup procedures
- Disaster recovery planning
Qualifications
- Bachelor’s degree or equivalent practical experience in Operations, Information Systems, Nonprofit Management, or a related field.
- Five or more years of experience in operations management, database administration, or organizational infrastructure, preferably in a growing organization.
- Demonstrated experience leading system improvements, migrations, or data integrations, with Neon CRM experience strongly preferred.
- Proven ability to evaluate workflows and implement process improvements that strengthen cross-functional collaboration.
- Experience managing technology budgets, vendor contracts, and hardware inventory.
- Working knowledge of data privacy, cybersecurity fundamentals, participant safety, and liability protocols, or a strong willingness to learn.
- Strong collaboration skills with experience partnering across Finance, HR, Programs, and Development.
- Experience developing documentation and delivering staff training.
- Excellent organizational, communication, and problem-solving skills with the ability to balance strategic leadership and hands-on execution.
- Warm, approachable leadership style that reflects the organization’s family-centered culture.
- Passion for The Children’s Storefront’s mission and commitment to serving families.
Physical Requirements
- Ability to work in a dynamic, multi-use community playspace.
- Ability to lift and move IT equipment or facility supplies weighing up to 25 pounds.
Benefits
- 100% Employer-Paid Health, Dental & Vision Insurance – Comprehensive medical, dental, and vision premiums are fully covered by the organization.
- 401(k) Retirement Plan – Retirement savings plan available (no employer match at this time).
- Generous Paid Time Off – Flexible vacation and sick leave, paid organization holidays, and a paid year-end office closure from December 24 through January 1.
How to Apply
Please submit your resume and a brief cover letter outlining your experience to HR@thechildrensstorefront.org with the subject line:
Director of Operations – [Your Name]
Applications will be reviewed on a rolling basis.
Caregiver Coach
Reports to: Program Manager
Compensation: $60,000
Job Type: Full-Time, Non-Exempt (35 hours per week)
Location: New York, NY (Harlem) – On-site 4.5 days per week
About the Position
The Children’s Storefront (TCS) works with parents and caregivers to build their babies’ brains during the first 1,000 days of life, laying a strong foundation for lifelong success. Our Caregiver Coaches are the “on the ground” champions of this mission (often literally!), facilitating free, play-centered sessions for families in Harlem and across New York City.
In this role, you will lead group sessions—primarily in person, with some virtual components—using our Play & Learn curriculum. Rooted in the Serve and Return model developed by Harvard University’s Center on the Developing Child, the curriculum uses activities such as singing, reading, and guided play to help parents and caregivers recognize and respond to their child’s developmental cues.
Rather than instructing children directly, Caregiver Coaches serve as supportive partners for adults by providing positive encouragement, modeling responsive play, and translating early childhood neuroscience into practical parenting strategies families can use every day.
Beyond facilitating sessions, you will help build a warm, welcoming, and nonjudgmental community where caregivers can share cultural traditions, parenting experiences, and wellness challenges. You will also serve as a brand ambassador by participating in neighborhood outreach, community tabling, and special events to help introduce new families to The Children’s Storefront.
Key Responsibilities
Program Delivery
- Prepare weekly curriculum activities and coordinate session plans with co-facilitators.
- Facilitate engaging group sessions while explaining the science behind early childhood brain development in accessible, practical ways.
- Build trusting relationships with families by providing individualized support that reflects each caregiver’s background, experiences, and strengths.
- Foster an inclusive community where caregivers learn from one another through shared experiences and discussion.
- Clean and sanitize the playspace after in-person sessions, including toys, instruments, learning materials, surfaces, and light vacuuming as needed.
- Host and support partnership programs, including:
- Big Note, Little Note with Carnegie Hall
- Brain Food with NewYork-Presbyterian
- Participate in community outreach and special events, including tabling, presentations, clothing drives, food distributions, and similar activities.
- Collaborate with the coaching team, Program Manager, and Director to continuously improve programming based on observations, caregiver feedback, and emerging best practices.
Administrative Responsibilities
- Record session attendance in Neon CRM and help maintain accurate program data.
- Communicate with caregivers through attendance reminders, follow-up emails, and phone calls.
- Assist with additional duties and special projects that support program growth.
Professional Growth & Team Collaboration
- Participate in all staff and organizational meetings.
- Maintain dependable attendance and communicate proactively regarding scheduling, absences, or coverage needs.
- Participate in regular supervision, reflect on coaching sessions, and actively incorporate feedback into your work.
- Stay informed about current research, play-centered learning models, and infant and toddler development through ongoing professional development and training.
- Demonstrate The Children’s Storefront’s values of anti-racism, community care, and respect in all interactions with families and colleagues.
Qualifications
- Minimum of two years of professional experience working directly with infants, toddlers, and their families, preferably in community centers, playgroups, early childhood education, or family support settings.
- High school diploma or GED required; additional education or training in early childhood development, early intervention, family studies, or a related field is strongly preferred.
- Outstanding communication and active listening skills, with the ability to translate early childhood research into practical, encouraging guidance for parents and caregivers.
- Bilingual in English and Spanish is highly preferred.
- Demonstrated reliability, punctuality, and success working collaboratively as part of a small, close-knit team.
- Ability to move comfortably throughout a playspace to engage with toddlers at their level and assist with light setup and cleanup. Reasonable accommodations are available for qualified candidates.
- Compassionate, empathetic, and community-centered approach to building authentic relationships with families from diverse backgrounds.
- Strong commitment to racial equity and ongoing self-reflection to support anti-racist practices.
Benefits
- 100% Employer-Paid Health, Dental & Vision Insurance – Comprehensive medical, dental, and vision insurance premiums are fully covered by the organization.
- 401(k) Retirement Plan – Retirement savings plan available (no employer match at this time).
- Generous Paid Time Off – Flexible vacation and sick leave, paid organization holidays, and a paid year-end office closure from December 24 through January 1.
How to Apply
Please submit your resume and a brief cover letter outlining your experience to HR@thechildrensstorefront.org with the subject line:
Caregiver Coach – [Your Name]
Applications will be reviewed on a rolling basis.
Development Associate
Reports to: Director of Development
Compensation: $55/hour
Job Type: Part-Time, Hourly
Location: Hybrid / Remote (Flexible)
About the Position
The Development Associate plays a vital role in helping The Children’s Storefront grow the contributed revenue that brings our early childhood programs to families across Harlem, New York City, and beyond. This is an excellent opportunity for an organized, detail-oriented professional looking to build a career in nonprofit fundraising and development.
The Development Associate provides high-quality administrative support across all areas of fundraising. Responsibilities include maintaining accurate donor data, processing and acknowledging gifts, conducting prospect research, supporting grant and proposal development, and assisting with fundraising appeals and events. Working closely with the Director of Development and Grant Writer, the Associate helps advance the organization’s individual giving, institutional funding, and events strategy.
The Children’s Storefront is based in Central Harlem, New York City. Candidates within commuting distance are preferred for a hybrid schedule, but fully remote candidates located anywhere in the United States will be considered for the right person.
This is a part-time, 10-hour-per-week position offering significant flexibility. Occasional evening and weekend availability may be required for fundraising events or grant deadlines.
Key Responsibilities
Database & Gift Management (Approximately 40%)
- Maintain accurate, up-to-date donor and prospect records in Neon CRM, ensuring high standards of data integrity.
- Process incoming gifts and pledges, and prepare timely gift acknowledgments and tax receipts.
- Generate reports, donor lists, and audience segments to support fundraising strategy, appeals, and communications.
- Document and improve data entry workflows, coding standards, and database processes to increase consistency and efficiency.
Donor Relations & Grant Support (Approximately 35%)
- Support the Director of Development and Executive Director in managing donor cultivation activities by tracking donor moves, scheduling meetings, and preparing briefing materials.
- Assist with grant tracking, reporting calendars, deadline management, and supporting materials in partnership with the Director of Development and grant writing consultant.
- Conduct prospect research to identify, cultivate, and steward individual and institutional donors.
- Maintain accounts in funder portals and assist with online grant application submissions.
- Coordinate annual fundraising campaigns, including year-end appeals and giving day initiatives across direct mail, email, and online giving channels.
- Collaborate with the Marketing & Communications team to prepare donor-facing materials and correspondence.
Events & Administrative Support (Approximately 25%)
- Provide logistical and administrative support for fundraising events, donor engagement activities, and appreciation events, including invitations, RSVP management, and day-of coordination.
- Maintain development calendars, project files, and vendor communications to ensure projects remain on schedule.
- Provide general administrative support to the Director of Development as needed.
Qualifications
- At least one year of experience in nonprofit fundraising, development, administration, or a related field.
- Highly organized with exceptional attention to detail and the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills with the ability to build authentic relationships with donors, partners, and community members.
- Comfortable working with data and donor databases; experience with Neon CRM or a similar CRM platform is preferred.
- Proficiency with Google Workspace and Microsoft Office.
- Professional and discreet when handling confidential donor information.
- Collaborative, proactive, and eager to learn and grow within the nonprofit development field.
- Bachelor’s degree preferred but not required.
Benefits
- 401(k) Retirement Plan – Access to a retirement savings account (no employer match at this time).
- Paid Time Off – Prorated safe and sick leave accrues at a rate of one hour for every 30 hours worked.
How to Apply
Please submit your resume and a brief cover letter outlining your experience to HR@thechildrensstorefront.org with the subject line:
Development Associate – [Your Name]
Applications will be reviewed on a rolling basis.
The Children’s Storefront is an Equal Opportunity Employer and actively seeks a diverse pool of applicants. All employment decisions are based on organizational needs, job requirements, and individual qualifi cations without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Partner With Us
We believe the best work happens as part of a community. We have built a collective impact network to ensure that the families we serve have everything they need, and can access those resources from trusted partners with well-aligned values.
If you would like to partner with us – whether to refer families to our services, to offer your services to our community, to co-host events, or anything else you can dream of – please reach out to Program Director Sofie Diaman at program@thechildrensstorefront.org.
Volunteer With Us
The Children’s Storefront has periodic opportunities to volunteer and get involved in our inspiring program. Volunteer opportunities will be posted under News, but you can also feel free to get in touch with us to let us know you are interested or to share ideas for a specific volunteer project. Thank you for your interest!
Join Our Board
Our Board of Trustees has guided our organization for nearly 60 years. Their expertise, love of community, and investment in our work has enabled us to serve thousands of families in Harlem. If you are interested in exploring board membership, please send us a message, along with your resume, to nominations@thechildrensstorefront.org. Thank you!
The Children's Storefront
General Inquiries: info@TheChildrensStorefront.org
Program: program@TheChildrensStorefront.org
Funding: development@TheChildrensStorefront.org
Phone
Mailing Address
The Children’s Storefront
P.O. Box 1171
New York, NY 10035
Street Address
2002 Fifth Avenue
New York, NY 10035
